How does the free trial work?
Start it in the app when you sign up: 1 month for Individual, 2 weeks for a trainer plan. You aren't charged until it ends, and if you cancel before then, you pay nothing. Free trials are for new subscribers, so if you've had one before, the store may not offer another.
How do I pay?
In the Android app, through Google Play. The store shows the price and any trial you're eligible for before you subscribe, then bills you every month until you cancel. We never see your card details. The iPhone app is coming soon.
How do I cancel?
In your App Store or Google Play subscriptions, at least 24 hours before your plan renews. In the app, Menu > Account > Plan > Manage subscription takes you there. Your plan keeps working until the end of the month you paid for.
What happens when my plan ends?
Nothing is deleted. You can still open SetRepGo and see everything you logged. To log new workouts, choose a plan again, or join a trainer.
How do client seats work?
Each client you add takes a seat, whether or not they've joined yet, and removing one frees it. Your own log doesn't take a seat. When your plan is full, the app offers a bigger one. A bigger plan starts right away; a smaller one may wait until your plan renews.
What if my trainer's plan ends?
If your trainer's plan ends or no longer has room for you, you keep full access for 7 days. After that, choose a plan of your own to keep logging. The sessions you did together stay where they are.
I have my own plan and join a trainer. Do I pay twice?
Your trainer's plan covers you once you join, but your own plan keeps renewing until you cancel it. Cancel it in the store if you no longer need it.
Can I get a refund?
Plans are bought through Apple or Google, so refunds are theirs to give. Ask Apple at reportaproblem.apple.com, or Google from your Google Play order history.
I used SetRepGo before there were plans.
Accounts made before plans get 30 days free to choose one. Menu > Account > Plan shows until when.
What are the prices outside the US?
The prices here are in US dollars. Elsewhere, the App Store or Google Play shows the price in your currency before you buy.
Does deleting my account cancel my plan?
No. The subscription is with Apple or Google, so cancel it in the store too, or you'll still be charged.